FAQ

Yes. Every product is checked and verified for authenticity before it ships, so you can shop with confidence.

Yes, many of our products are formulated specifically for sensitive skin, using gentle, soothing ingredients like centella and cica. Always check the product description, and patch-test new products before full use. If unsure, message us and we'll recommend gentle options.

Many of our products use gentle, widely-tolerated ingredients, but some actives (like retinol/retinal or high-strength acids) are best avoided or used only with your doctor's guidance during pregnancy or while breastfeeding. Please check the ingredient list, consult your doctor or dermatologist if unsure, and always patch-test first.

Yes. Korean skincare is built around lightweight hydration, barrier repair, and high-SPF sun protection, the same needs created by Pakistan's intense sun and humidity. Ingredients like niacinamide, centella asiatica, and broad-spectrum sunscreens work well for oily, acne-prone, and sun-exposed skin, which is common here.

Keep products away from direct sunlight and extreme heat, a drawer or cupboard away from windows is ideal. In peak summer, storing actives like Vitamin C or retinol serums in the fridge can help preserve their potency for longer.

Yes, every product has an expiry or manufacturing date printed on the packaging.

Shop by skin concern or ingredient, read our product descriptions, or simply message us on WhatsApp. Our team is happy to build a personalised routine for your skin type and goals.

Simply add your favourites to your cart and checkout. Enter your delivery details, confirm your order, and you'll receive an order confirmation shortly after.

Yes. Cash on Delivery is available nationwide across Pakistan, pay only when your order arrives. For larger orders, our team may call to confirm your details before dispatch.

We currently accept Cash on Delivery only, available nationwide across Pakistan. We don't yet accept bank transfer, card, or online payments, but we're working on adding more options soon.

Yes, if your order hasn't been dispatched yet. Contact us as soon as possible, ideally within 2 hours of placing it, and we'll do our best to help.

Orders are processed in 1–2 business days. Delivery then takes 2–3 business days for major cities and 3–5 business days for smaller towns and remote areas.

Delivery is free on all orders.

Yes, once dispatched, we'll share tracking details via Email, SMS or WhatsApp so you can follow your parcel.

Make sure the package is sealed and not damaged or tampered with. If the box looks opened, cut, or resealed, please refuse the delivery and contact us right away.

Right now we only deliver within Pakistan. We hope to expand beyond that in the future.

We offer a 7-day return and exchange policy for damaged, incorrect, or unopened items. For hygiene reasons, opened skincare cannot be returned unless it arrived damaged or defective.

We're sorry if that happens! Contact us within 24 hours with an unboxing video and photos, and we'll arrange a replacement or refund at no cost to you.

Since we operate on Cash on Delivery, refunds for approved returns are processed via bank transfer, typically within 5–7 business days of approval.