Your satisfaction matters to us. Since skincare is a personal and hygiene-sensitive product, please read this policy carefully before requesting a return or exchange.
Our 7-Day Policy
We accept returns or exchanges within 7 days of delivery for items that are:
- Damaged or defective on arrival
- Incorrect (you received the wrong product)
- Unopened and unused, in their original sealed packaging
Unboxing Video Requirement
For a smooth and fair resolution, we require a clear, uninterrupted unboxing video for any damaged, defective, or incorrect item claim. The video must show the sealed package being opened for the first time. Without this, we may not be able to process your claim.
What Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns of opened or used skincare products unless they arrived damaged or defective. Sale, clearance, and bundle/deal items are final sale and non-returnable (this will be clearly noted on the product page).
Order Cancellation
You can cancel your order within 2 hours of placing it, free of charge. Once the order is packed or dispatched, cancellation is no longer possible, you may still request a return once it's delivered, as per this policy.
How to Request a Return or Exchange
- Contact us within 24 hours of delivery for damaged, defective, or incorrect items, email kglowly.pk@gmail.com or message us on WhatsApp at +92 328 2083899.
- Share your order number, clear photos of the product/packaging, and your unboxing video.
- Our team will review within 24–48 hours and guide you through the next steps, replacement, refund, or store credit.
Refunds
Since we operate on Cash on Delivery, refunds for approved returns are processed via bank transfer, typically within 5–7 business days of approval.
Return shipping is free and covered by us if the issue is our fault (damaged, defective, or wrong item). For all other approved returns, delivery/courier charges are non-refundable.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect product, we're truly sorry, we'll arrange a free replacement or full refund, and we'll cover the return courier cost, at no charge to you.
Questions?
Email us anytime at kglowly.pk@gmail.com or WhatsApp +92 328 2083899, our team typically replies within a few hours.