At K Glowly, your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.
Information We Collect When you shop with us or contact us, we may collect: your name, delivery address, phone number, email address, and order details. If you pay online, payment information is handled securely by our payment provider — we do not store your card details.
We also automatically collect basic information such as your device type, browser, and how you use our website, which helps us improve your shopping experience.
How We Use Your Information We use your information to:
- Process and deliver your orders
- Contact you about your order or delivery
- Respond to your questions and provide customer support
- Improve our products, website, and service
- Send you offers and updates, only if you have chosen to receive them
Sharing Your Information We never sell your personal information. We only share it with trusted partners who help us run our business — such as our delivery couriers (to deliver your order) and payment providers (to process payments). These partners are required to keep your information secure.
We may also disclose information if required by law.
Data Security We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. While no online system is completely secure, we work hard to safeguard your data.
Your Rights You may contact us at any time to access, update, or request deletion of your personal information, or to unsubscribe from marketing messages.
Cookies Our website uses cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings, though some features may not work as intended.
Contact Us If you have any questions about this Privacy Policy, email us at kglowly.pk@gmail.com or message us on WhatsApp at [your number].
This policy may be updated from time to time. Any changes will be posted on this page.