Shipping Policy

We deliver authentic Korean skincare across Pakistan, quickly and reliably. Please read the details below so you know exactly what to expect from order to doorstep.

Delivery Areas

We ship nationwide across Pakistan, including all major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and more) as well as smaller towns.

Order Processing Time

Orders are processed and packed within 1–2 business days of confirmation. Orders placed on Sundays or public holidays are processed the next working day.

Delivery Time

Once dispatched, delivery generally takes:

  • 2–3 business days for major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar)
  • 3–5 business days for smaller towns and remote areas

Delays can occasionally happen due to weather, courier network issues, or public holidays — see the "Order Delays" section below.

Delivery Charges

  • Free delivery on all orders.

Cash on Delivery

Cash on delivery (COD) is available nationwide — you pay only when your order arrives at your door. For high-value orders, our team may call to confirm details before dispatch; this helps us reduce failed deliveries and get your parcel to you faster.

Before accepting your parcel: please check that the package is sealed and not damaged or tampered with. If the box looks opened, cut, or resealed, do not accept the delivery — refuse it and contact us immediately at kglowly.pk@gmail.com or WhatsApp +92 328 2083899.

Order Tracking

Once your order is dispatched, we'll share your tracking details via Email, SMS or WhatsApp so you can follow your parcel every step of the way. You're welcome to reach out to us anytime for an update.

Order Delays

While we always aim to deliver on time, occasional delays can happen due to weather, courier issues, or public holidays. If your order is delayed beyond the estimated window, please reach out and we'll look into it right away.

Incorrect Address

Please make sure your delivery address and phone number are correct at checkout. We're not responsible for delays or failed deliveries caused by incorrect or incomplete details — if you spot a mistake after placing your order, contact us as soon as possible so we can try to update it before dispatch.

Questions?

Email us anytime at kglowly.pk@gmail.com or WhatsApp +92 328 2083899 — our team typically replies within a few hours.